Lead Administrator

Who we are

Every life is unique and so are you!

At Draeger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Draeger products are used, it's about the most important thing: it's about life.

About the role

Primary duties

• Line management of a team of repair administrators.
• Prioritisation of daily workload.
• Process customer repairs orders within SAP.
•   Generate repair order acknowledgments.
•   Creation of customer quotations.
• Chasing of customer approval.
• Creation of purchase requisitions.
• Despatch of customer equipment.
• Creation of customer invoice.
• Import/Export of customer equipment.
• Ensure all repair documentation is up to date, accurate and archived correctly.
• Support the management of customer contracts.
• Liaise with 3rd party suppliers.
• Work closely with management and team to ensure repair orders are completed within agreed targets.
• Provide support for other Service functions when required.
• Provide first line technical advice for customers regarding repairs.
• Attend service/customer review meetings.
• Regular customer communication is required.

Additional duties

• Undertake personal development and training as required.
• Assist with service projects as directed.

Shared responsibilities

All employees have a responsibility:

• to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
• to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions.
• to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.

Reporting Relationships

Manager

• National Repair Centres Manager

Size of team/environment

• Immediate team of 7 (Lead administrator and 6 x Repair Administrators) within the wider Service & Repairs team consisting of 24 people.

•  Role Requirements

Education/Qualifications

• Minimum of three GCSEs at grade C or above (or equivalent) including English Language & Mathematics is desirable or proven work experience.

Related Experience 

• Line management experience essential.
• Strong administration and coordination skills essential.
• Experience in a range of customer administration activities essential.
• Must have a good working knowledge of SAP is desirable.
• Import/Export experience is desirable

Skills, Special Competencies

•  Ability to prioritise workload to meet customer expectations.
• Good communications skills (written and verbal).
• PC skills with good knowledge of MS Office applications.
• Customer focus with a positive attitude towards solving customer problems.
• Data accuracy.
• Confident and able to work under own initiative.
• Able to work effectively as part of a team.

 Draeger‘s Benefits

·         27 days holiday plus bank holidays, with option to purchase up to 3 additional days

·         Flexi scheme

·         Discounted critical illness cover, dental cover, and partner life assurance

·         Healthcare cash plan

·         Subsidised canteen

·         Discounted shopping & leisure vouchers

·         Salary sacrifice car scheme

·         Cycle to Work

·         Gym membership discounts – up to 25%

·         Charity Giving scheme

Draeger‘s dedication

At Draeger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.