UK Customer Returns / Demonstration Stock Operator (12 month contract)

Purpose of Function

Customer Returns Operator

Taking all submitted UK Customer Returns (Safety & Medical) received by Draeger through to completion both within appropriate system and in relation to product disposition.

Demonstration Stock Operator

Facilitation of products issued to customers in relation to Demonstration / Evaluation Stock with the view of ensuring the product supplied is in a suitable condition and meets all requirements requested.

Tasks and Responsibilities

• All employees have a responsibility to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.

Customer Returns

• Carry out inspection working to a set criteria / framework on Customer Returns in relation to decision on equipment i.e., Rebooking to stock, reworked to resalable condition, reapportioned within the business or disposal.
• Complete relevant system transactions required for a Customer Return request to occur and link the return to source order for traceability including all required information i.e., Serial Number, Batch etc. where applicable
• Complete relevant system transactions required following submission of a Customer Return transaction in SAP including but not limited to the credit of a customer’s account (where applicable) and stock location movement
• Ensure the Returns Area is kept in an appropriate condition in respect of customer Returns pending completion
• Liaise with stakeholders to ensure that product returned is fit for resale, reworked to resalable condition, reapportioned within the business, or disposed of
• Where product is suitable liaise with stakeholders to ensure product is booked back to stock

Demonstration Stock Controller

• Responsible for ensuring assignment (and maintenance of the status) of devices dispatched within the relevant system to the valid customer or Draeger colleague for traceability of each asset.
• Working with stakeholders ensuring  the accurate creation of Manual dispatch notes in relation to Demonstration Stock
• Working with required stakeholders ensuring that the product supplied meets all specifications and requirements stated within the request
• General stock room duties within the Demonstration Area including but not limited to moving items for despatch to the relevant service workshop(s) and departments (shipping etc),  stock put away of returned demonstration stock etc
• Ensure the Demonstration location is kept in an appropriate condition in respect of customer requests pending despatch, storage of product i.e., charging where applicable etc whilst ensuring the area is clean and tidy and meets all H&S criteria (no trip hazards, waste etc)
• Liaise with stakeholders to ensure that product returned is fit for resale, reworked to resalable condition, reapportioned within the business, or disposed of
• On a regular agreed basis complete a full stock inventory inspection within the area to ensure database and physical location accurately reflect each other
• Maintaining records of consumable products available to support the facilitation of Demonstration / Evaluation and Boot Stock Requests

 Additional Roles

• Undergo necessary training in order to fulfil all duties
• Establish the reason for the return by liaising with the customer and/or other stakeholders. (Root cause investigation)
• Support on product re-work in relation to tasks such as re-labelling and reboxing of product
• Develop knowledge of SAP transactions to assist with improving the returns and demonstration stock processes.

Reporting Relationships

Functionally reports to: UK Customer Services Manager

Administratively reports to: UK Customer Services Manager

Position Requirements

Education

• Educated to Secondary Education level or equivalent commercial experience

Related Experience 

• Administration experiance
• Customer Service experience
• Warehouse / Stockroom experience

Skills, Special Competencies, or Certifications

• Ability to communicate at all levels
• Polite and friendly manner
• Good organisational skills
• IT literate
• ·Good customer service skills
• Manual Handling and Dangerous Goods Handling

Dräger‘s Benefits

•  27 days holiday plus bank holidays, with option to purchase up to 3 additional days
• Flexi scheme
• Discounted critical illness cover, dental cover and partner life assurance
• Healthcare cash plan
• Subsidised canteen
• Discounted shopping & leisure vouchers
• Cycle to Work
• Gym membership discounts – up to 25%
• Charity Giving scheme

 Dräger‘s dedication

At Dräger we have a clear vision,  to be an organisation  with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates  with the required qualifications and experience will be considered  for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!.

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.