Academy Administrator – Fixed Term until February 2026.

Who we are

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

• Telephone enquiry handling
• Quotation and booking confirmation for Training.
• Order & invoicing processing
• Customer aftercare
• Mentoring and training of colleagues and new recruits
• Customer issue escalation and resolution
• Key user or specific and specialised additional duties (TC Manager)
• Undergo necessary training in order to fulfil all duties.
• Delivery of objectives as agreed with manager.
• Management and compliance of key team tasks
• Where applicable specialised process ownership/responsibilities
• Provide mentoring in areas of expertise (key user/additional duties)
• Maintain & improve customer satisfaction by the provision of high-level support to customers, including ensuring timely and efficient processing of customer orders with respect to pricing, delivery and product requirements.
• Assist with logistic operations in terms of invoice control & accuracy.
• Where applicable: act as an SAP or other ERP systems as a key-user & attend such meetings as required.
• Undertake any other duties and projects in order to meet personal, team and organizational objectives (in consultation with the Manager)

Shared responsibilities

All employees have a responsibility:

• to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
•  to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
• to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships

Manager

• Academy Manager

Size of team/environment

• 5 Academy Administration team

 Role Requirements

Education/Qualifications

•  Educated to Secondary Education level or equivalent commercial experience.
• IT literate and knowledge of Microsoft Office & SAP

Related Experience 

• IT knowledge: MS Office
• Knowledge of Draeger Products
• SAP and CRM TC manager

Skills, Special Competencies

• Customer orientation
•  Ability to organise and prioritise
•  Ability to work as part of a team
• Reliability

 Dräger‘s Benefits

• 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
• Flexi scheme
• Hybrid working available
• Discounted critical illness cover, dental cover and partner life assurance
• Healthcare cash plan
• Discounted shopping & leisure vouchers
• Salary sacrifice car scheme
•  Cycle to Work
• Gym membership discounts – up to 25%
• Charity Giving scheme

 Dräger‘s dedication

At Dräger we have a clear vision,  to be an organisation  with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates  with the required qualifications and experience will be considered  for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!.

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.