Service Technician

At Draeger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology.  We are searching for people who want to join us in building “Technology for Life”.

The Service Technician provides on-site and in-house technical service for Draeger Safety products including gas detection, respiratory equipment, etc., ensuring prompt and effective solutions to customer equipment problems.

The targeted pay range for this position is typically between $59,200 and $66,900 annually. We note that the pay offered is based on market location and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. This position is eligible for overtime pay.

Draeger believes in fostering a culture that places the focus on employee health & wellbeing, both at work and at home. We offer paid vacation starting at 18 days per calendar year, tuition reimbursement, RRSP matching, wellness & employee support programs, and life & other insurance programs. All this, in addition to our comprehensive and competitive health benefits package featuring medical, dental & vision coverage. Draeger also offers corporate pricing on gym memberships.

Main Accountabilities:

• Provide system start up and commissioning as well as operational training for new installations and instruments; schedule and perform routine periodic manufacturer’s certification; evaluate, diagnose and repair malfunctioning equipment in response to service requests. All in accordance with the Draeger service procedures and policies, and the industry standards.
• Use company supplied laptop to access service orders and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.
• Manage service paperwork and database to ensure records are current to provide customers with appropriate service reports in a timely fashion and to maintain proper equipment history to drive high impact services to Draeger customers.
• Provide technical phone support to customers, Draeger sales personnel, Draeger distributors/partners, and Authorized Service Providers.
• Promote customer satisfaction through proactive, professional communication with the Customer.

Education:

• Associate Degree or Diploma in Electronics, related discipline or equivalent combination of education & training that provides the required knowledge and skills

Related Experience:

• Electronics background, with a medium-high mechanical aptitude
• Previous work experience with electronics, mechanics, pneumatics, and software; repairs, maintenance, calibration and troubleshooting.
• Willing to travel 2 weeks per month
• 1-3 years of Customer Service experience preferably in a similar field.
• Computer networking experience is an asset.
• Training or supervisory experience is an asset.

Special Competencies/Certifications:

• A valid driver’s license and good driving record are required.
• Valid international travel documents
• Ability to manage multiple tasks with a customer focus and effective communication skills.
• Proficient computer and software skills (MS Office and other).
• Bilingual (French) is an asset.

Working Environment/Conditions:

• This is deemed to be a Safety Sensitive position, where performance limitations (due to substance use, for example) could result in an incident or situation with the potential for high consequences. Therefore, you may be subject to post-employment drug or alcohol screenings, for example, prior to performing work at customer sites. 
• Position requires some local travel. Out of province travel might be required, as well as international travel for training purposes.
• Job may require lifting and/or handling objects of up to 50lb, as well as Personal Protective Equipment (PPE).
• Availability outside of normal working hours to provide emergency service.

In North America, Draeger employs over 1,200 employees working in our major sites in the United States and Canada (in the US:  Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada:  Mississauga, ON), including our Sales and Service workforce employees from coast to coast.

Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger’s exceptional portfolio of Medical and Safety products and solutions. 

Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.

Dräger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in industry, mining or emergency services: Dräger products protect, support and save lives. That's what our more than 16,000 employees have been striving for - every day for almost 130 years.