Bilingual Technical Service Representative, Quebec

At Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology.  We are searching for people who want to join us in building “Technology for Life”.

The Bilingual (French and English) Technical Service Rep provides exceptional technical service for medical equipment, solutions, and services, including installations, maintenance, repairs, updates/upgrades, and technical support. The successful incumbent must reside in the province of Quebec. 

Main Accountabilities:

• Schedule and perform routine periodic manufacturer’s certification, installation and commissioning of medical supply systems and other medical equipment at customer locations in accordance with service contract and company procedures and standards. Work may be closely supervised during the training phase.
• Evaluate, diagnose and repair malfunctioning equipment in response to service calls. Be on-site when and where necessary, and "on-call" to provide emergency service, per the rotating schedule, outside of normal business hours. TSR may provide service via telephone communication
• Provide technical support for upgrades and other special service programs to support field service activities.
• Promote customer satisfaction through proactive, professional communication with the Customer.
• Use company supplied laptop to access service dispatches and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.
• Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers.
• Adhere to key performance indicators, policies, and guidelines assigned both individually and departmentally, to ensure that final deliverables are in line with quality processes and business objectives at Dräger.

Education:

• Associates degree in Electronics, Biomedical Engineering or related discipline or equivalent combination of education and experience

Related Experience:

• Previous technical service experience, preferrably at customer sites.
• Minimum three to five years of experience.
• Computer networking experience preferred

Special Competencies/Certifications:

• Must have a valid driver’s license and acceptable driving record
• Must have valid international travel documents
• Must be able to travel within   and willing to travel outside of territory when needed
• Must be customer focused and able to build positive work relations
• Must have effective communication skills with both external and internal customers.
• Must have proficient computer skills (MS Suite)
• Bilingual (French) is required

Working Conditions:

• This is deemed to be a Safety Sensitive position, where performance limitations (due to substance use, for example) could result in an incident or situation with the potential for high consequences. Therefore, you may be subject to post-employment drug or alcohol screenings, for example, prior to performing work at customer sites.
• Position requires travelling up to 75% of the time, not including trainings and meetings
• Out of province travel might be required, as well as international travel for training purposes.
• Travel by vehicle or air to customer locations which may involve occupational hazards associated with industrial work areas (i.e. hospitals, chemical plants, etc.).
• Lifting and carrying objects up to 50 lbs.
• Manual dexterity to use a keyboard, tools, ladders and test equipment

In North America, Draeger employs over 1,400 employees working in our major sites in the United States and Canada (in the US:  Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada:  Mississauga, ON), including our Sales and Service workforce employees from coast to coast.

Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger’s exceptional portfolio of Medical and Safety products and solutions. 

Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.

Dräger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in industry, mining or emergency services: Dräger products protect, support and save lives. That's what our more than 16,000 employees have been striving for - every day for almost 130 years.