DMO Business Administration Apprentice

Who we are

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services, and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

• All employees have a responsibility to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
• Being a point of contact for customers and Internal staff, dealing with enquiries via telephone and email, which may include product application and obtaining part numbers.
• Quotation and order generation providing information for Sales, Service and Hire as well as order management call handling such as delivery dates and stock queries, and customer aftercare and escalation and resolution of any customer issues.
• Assist with logistics operations, raising purchase requisitions and one time offers, failure on arrival reporting and CRM cases.
• Create and maintain accurate information within Draeger systems including but not limited to SAP, SRM, CRM and TC Manager.
•  Need to be flexible in supporting the business forecasting needs and be required to work alternative hours / shift patterns as and when business require.

Shared responsibilities

All employees have a responsibility:

• to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
• to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
• to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships

Manager

• Customer Services Manager

Size of team/environment

• Working in a small Admin team of 4 in the DMO Office in Aberdeen

 Role Requirements

Education/Qualifications

• Educated to Secondary Education level is essential.
• IT knowledge: MS Office
• English language is essential

Related Experience 

• Any customer focused/facing interaction is desirable.
• Any general public interaction paid or voluntary work is desirable

Skills, Special Competencies

• Ability to organise and prioritise
• Ability to work as part of a team and as an individual
• Good Time Management Skills
• Eye for Accuracy and Detail
•   Strong interpersonal and communication skills
• Self-motivated with a drive for self-development
• Self-driven, pro-active approach
• Trust worthy, Honest and Reliable

Dräger‘s Benefits

•  27 days holiday plus bank holidays, with option to purchase up to 3 additional days
• Flexi scheme
• Discounted critical illness cover, dental cover and partner life assurance
• Healthcare cash plan
• Discounted shopping & leisure vouchers
• Cycle to Work
• Gym membership discounts – up to 25%
• Charity Giving scheme

 Dräger‘s dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!.

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.