Internal Account Manager (Medical)

Who we are

Every life is unique and so are you!

At Dräger we  protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

The purpose of the role is to support sales to achieve their financial targets and increase the market share. To support and promote our HCA product lines into existing and new customer accounts using promotions and bundled solutions to increase volumes, whilst maintaining margins.

•  To work closley with regional teams to ensure key sales targets and profitability are met on HCA product lines
• Collect competitive information; understand user sensitivity and inform Sales and Marketing of relevant information
• Work closely with the regional sales teams to prepare HCA product quotations and follow up after.
• Identify the most efficient arguments to the benefit of the offer
• Weekly/Monthly reporting of information to the sales team about user habits, needs or recommendation, using reporting from SAP/CRM
• To assist sales teams in the development of sales strategy to grow revenue, market share and profitability
• Define, and complete with sales teams and marketing managers, the tender preperation around the customer specification. 
• To promote Dräger accessories and consumables on installed base, using generic product consumable needs.
• To plan and organize demonstration of equipment in conjunction with sales and as defined by customer need.
• Interact with all other Dräger resources in connection with the customer, i.e. service, marketing manager
• Regularly feedback on customer issues to Account Managers and Regional Sales Managers
• Attendance at product training meetings in the UK and overseas when appropriate.
• Actively contact customers with the aim to generate and increase revenue for the HCA product portfolio.
• Responsibility for designated accounts identified for annual growth.
• Customer account management of sales channels and supplier frameworks
• Telephone enquiry handling
• Close working relationship with Dräger Customer Management Team.
• Customer external visits with key accounts when required.
• Maintain and improve customer satisfaction by the provision of high level support to customers, including ensuring timely and efficient processing of customer requests with respect to pricing, delivery and product requirements.
• Undertake any other duties and projects in order to meet personal, team and organisational objectives.

Shared responsibilities

All employees have a responsibility:

• to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
• to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
•  to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships

Manager

• Internal Sales Manager

Size of team/environment

• Close team of Customer Management and Internal Account Managers

 Role Requirements

Education/Qualifications

• A level (or equivalent ) business qualification is desirable or proven work expereince in a similar role.

Related Experience 

•  Previous experience within a similar role
• Previous healthcare sales is highly desirable
• Experience of achieving sales targets, Knowledge of Draeger products desirable

Skills, Special Competencies

• IT  skills i.e. MS Office
•  Customer orientated
• Ability to organise and prioritise
•  Ability to work as part of a team
• Ability to teach others
• Reliability
• SAP working knowledge

 Dräger‘s Benefits

•  27 days holiday plus bank holidays, with option to purchase up to 3 additional days
• Flexi scheme
• Hybrid working available
• Discounted critical illness cover, dental cover and partner life assurance
• Healthcare cash plan
• Discounted shopping & leisure vouchers
• Salary sacrifice car scheme
• Cycle to Work
• Gym membership discounts – up to 25%
• Charity Giving scheme

 Dräger‘s dedication

At Dräger we have a clear vision,  to be an organisation  with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates  with the required qualifications and experience will be considered  for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!.

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.