Data privacy statement
- Privacy Information
Dräger is committed to protecting the privacy rights of everyone whose personal data is processed by Dräger. Therefore, in this privacy statement we answer the most important questions about the nature, scope and purpose of the processing of your data
Please refer to our Provider Identification for information on the data controller (“Dräger” or “we”) as defined under Data Protection law. Notwithstanding the above, the Dräger company responsible for the provision of goods or services is the Dräger company that is your contractual partner for the provision of the goods or services within the meaning of data protection law. Information on the relevant Dräger company can be found in the conditions for the provision of the respective goods or services.
What are my data protection rights?
Whom can I contact at Dräger if I have any questions about data protection?
What data from me does Dräger process?
When you visit our website, we process personal data that your browser transmits to our server. This data (so-called log files) is technically necessary to display our website and to ensure stability and security.
Log files record the following data:
- IP address
- Date and time of the request
- Address of the request (URL)
- Meta information such as amount of data returned, time taken,
- Request and response header information like HTTP Status (e.g. successful or failed), web page from which the request originated, user agent information indicating browser, operating system and versions
The processing is based on legitimate interest in the trouble-free operation of our website.We also process personal data that you voluntarily share with us as part of a contract, a survey, in the processing of your request, or your registration, or when you log in. You can find out more under the section “For what purposes does Dräger use my data?”
In order to make our offer as user-friendly as possible, we also use so-called cookies and similar technologies, as do many other companies.
What are cookies?
Most browsers accept cookies automatically. However, you can also set your browser so that no cookies are stored on your end device or a message always appears before a new cookie is created In addition, you have the option of deciding for yourself which non cookies you wish to accept and which you do not wish to accept via the opt-out functionalities (e.g. do not track, objection) from the Tools described in the following sections.
What tools does Dräger use for analysis and marketing?
When you visit our website, information about its use is automatically collected. This information is important to Dräger because it is the only way for us to find out what content on our websites is interesting to you and how we can continue to improve our services for you in the future. To do so, we use the following:
This website uses the web analytics service Adobe Analytics to evaluate user access to this website. For the analysis, cookies are stored on your terminal device and information is collected about it, which is also stored on servers of our contract processor Adobe Systems Software Ireland Limited, located at 4-6 Riverwalk, Citywest Business Park 0000 Dublin 24, Ireland ("Adobe").
The information stored on Adobe servers cannot be directly linked to a specific person because Adobe Analytics is used with the settings "Before Geo-Lookup: Replace visitor's last IP octet with 0" and "Obfuscate IP-Removed". The setting "Before Geo-Lookup: Replace visitor's last IP octet with 0" ensures that the IP address is anonymized by replacing the last octet of the IP address with zeros before this so-called geolocation. The approximate location of the user is added to the tracking packet that still contains the full IP address for statistical analysis. Before the tracking packet is stored, the IP address is then replaced with a single fixed IP address - this is called a generic IP address - if the "Obfuscate IP -Removed" setting is configured. This means that the IP address is no longer included in a stored record.Your personal data collected in connection with Adobe will be deleted or anonymized after 24 months.
For our online marketing activities, we use HubSpot, an integrated software solution from HubSpot, Inc, 25 First Street, Cambridge, MA 02141 USA or HubSpot European Office, Ground Floor, Two Dockland Central, Guild Street, Dublin 1, Ireland ("HupSpot") that allows us to cover a wide range of aspects, including:
- e-mail marketing (newsletter, banner and automated e-mails, e.g. to provide downloads)
- social media publishing and reporting
- reporting (e.g., sources of traffic, access, etc.)
- contact management (e.g., user segmentation and customer relationship management)
- landing pages, blogs, and contact forms
- services (live-chat, chat-bots, ticket system, polls, knowledge databases)
We also use the online advertising program Google Ads from Google LLC, Amphitheatre Parkway Mountain View, CA 94043, USA ("Google Ads") and conversion tracking to measure the effectiveness of individual ads, offers and functions. For this purpose, a cookie is set on your terminal device as soon as you click on a Google ad. This cookie is not used for personal identification, but is intended to determine whether you return to the website with the specific offer during the cookie's validity of 30 days.
Each Google Ads customer generally receives a different cookie. Cookies can therefore not be tracked through the website of Google Ads customers. The information obtained using the conversion cookie is used to create conversion statistics for Google Ads customers who have opted in to conversion tracking. We learn the total number of users who clicked on an ad and were redirected to a website tagged with a conversion tracking tag. The data collected in this way is generally only transmitted in anonymized form to Google servers in the USA and stored there.
You can decide yourself about the setting of cookies as described above in your cookie settings on our website and in particular deactivate the setting of cookies altogether in the settings of your browser. Your personal data collected in connection with Google Ads will be deleted or anonymized after 1 month (in relation to the IP address) or 3 months (in relation to cookie information).
Google Analytics (with anonymization)
This website uses Google Analytics, a web analytics service provided by Google LLC, Amphitheatre Parkway Mountain View, CA 94043, USA ("Google Analytics"). We use Google Analytics to analyze and regularly improve the use of our website. The statistics obtained allow us to improve our offer and make it more interesting for you as a user. Google Analytics uses methods, such as cookies, which enable an analysis of your use of the website. The information generated about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the Member States of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On our behalf, Google will use the collected information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity to us. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
You can decide yourself about the setting of cookies as described above in your cookie settings on our website and in particular deactivate the setting of cookies altogether in the settings of your browser. Your personal data collected in connection with Google Analytics will be deleted or anonymized after 14 months.
In addition, you will find further information on setting and objection options and on data protection at Google as a whole in Google's general data protection declaration at https://policies.google.com/privacy.
Facebook Pixel, Facebook Custom Audiences and Facebook-Conversion
On our websites, we use the so-called "Facebook Pixel" from Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook").
With the help of the Facebook pixel, Facebook can determine visitors to our websites as a target group for the display of ads (so-called "Facebook ads"). Accordingly, we use Facebook Pixel to display Facebook Ads placed by us only to those Facebook users who also have an interest in our websites or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited) that we transmit to Facebook (so-called "Custom Audiences"). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of users and do not have a harassing effect. With the help of the Facebook pixel, we can further track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").
You can decide yourself about the setting of cookies as described above in your cookie settings on our website and in particular deactivate the setting of cookies altogether in your browser settings. Your personal data collected in connection with Facebook Pixel will be deleted or anonymized after 14 months.
The processing of data and general information on the display of Facebook ads by Facebook is carried out within the framework of the data policy of Facebook https://www.facebook.com/policy.php. Specific information and details about the Facebook pixel and how it works can be found in Facebook's help area.
Furthermore, we use the so-called conversion tracking with LinkedIn Insights Tag, a tool of LinkedIn Ireland, Wilton Plaza, Wilton Place, Dublin 2, Ireland, on our website. For this purpose, the LinkedIn Insight Tag is integrated on our pages and a cookie is set on your end device by LinkedIn. This informs LinkedIn that you have visited our web pages, whereby your IP address is also collected. In addition, timestamps and events such as page views are stored. This enables us to statistically evaluate the use of our website in order to constantly optimize it. We learn, for example, through which LinkedIn ad or interaction on LinkedIn you came to our website. This allows us to better control the display of our advertising.
You can decide yourself about the setting of cookies as described above in your cookie settings on our website and in particular deactivate the setting of cookies altogether in your browser settings. Your personal data collected in connection with the LinkedIn Insights tag will be deleted or anonymized after 90 days.
For what purposes does Dräger use my data?
We collect and process data solely for purposes defined in advance, which may result from technical necessity, contractual stipulations, or express user requests. Furthermore, we will only use your data if you have given your advance consent for us to do so. Some of our online services, such as our applicant portal, are available only to registered users who have logged in as such. This registration is used to manage your ability to access and use the respective functions. We will request the personal data that is collected and stored when you log in as part of the respective online service.
Dräger collects your data for the following purposes:
The following section applies to the processing of your application-related data on our careers website.
Are you interested in registering as an applicant on Dräger’s careers website? Then you need to create a user account first. A user account consists of at least the following information:
- first name
- last name
- e-mail address and telephone number
We are required to maintain records of your user account. We will retain these records for a period of six months after which you will be asked to consent to the data processing again. Your account will then be retained for additional six months once you have given your consent. If your account’s retention period is about to expire and you are still in the middle of applying for a position at Dräger the period will be extended until your application process has been completed.
We will save information you give us through the careers’ website as part of your application along with your name for up to three months after the application process has been completed. After that, the results will be saved only in anonymized form for statistical evaluation. It is not possible to draw any conclusions regarding your person based on this statistical data.
Identification of rejected applicants
Was your application to work at Dräger unsuccessful? In this case, we will save a data set to identify you in case you apply again for the same position at Dräger. However, this data set does not contain your entire professional qualifications.
The identification data set contains the following information:
- last name
- first name
- date of birth
- e-mail address
- applicant number
The identification data set will be permanently deleted no later than three months after the end of the application process.
Application at multiple Group companies at the same time
Have you applied for multiple positions at different Dräger companies at the same time? In that case, the respective HR departments to which you directly submitted your application may be informed that you have filed multiple applications at the same time.
Accessibility of applicant data
Have you applied for a specific position (direct application)? Then your data will be made accessible to the department advertising the job as well as the appropriate HR department.
With your consent, we will include your application data in a talent pool for a period of six months. In this talent pool, we store your contact and application data to find potentially suitable candidates for vacant positions. In such a case, we will contact you from us.
Security in handling personal data
Your data will be automatically encrypted during transmission. The steps we take to secure your data are always in line with the latest technology.
Have you signed up for one of our newsletters or stated your interest in information from Dräger in another context (e.g., when filling out a contact form)? If this is the case, we are then able to use your e-mail address to send you information (e.g., invitations to events, webinars, or product information) on the basis of your interests. You may object to the use of your data at any time if you are no longer interested in our information. To do so, simply click the “Cancel” link in the respective newsletter.
Have you used one of our contact forms to request information about products and services from Dräger? Generally speaking, we use the data you state in the form to process your request. You can also give us your separate consent before sending your contact request if you are also interested in additional information, such as invitations to events, webinars, or product information.
Provision of goods or services
When you order goods or services from Dräger, we use the personal data you provide to us to process your order or deliver the requested goods. We may also use the personal data you provided to carry out the necessary steps prior to concluding the contract, answer your related questions, send shipping and billing information and processing or providing of customer feedback and support.
Depending on which payment service provider you select in the order process, we will pass on the payment data collected for this purpose to payment service providers commissioned by us or to the selected payment service for the processing of payments. In some cases, the selected payment service providers may also collect this data from you themselves, if you open an account there. In this case, you must log on to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.
Customer satisfaction surveys
Have you recently purchased a Dräger product, sent in a repair or made a request for a service? We are very interested in finding out whether you were satisfied with the service we provided and whether we can do anything differently in the future. We therefore use the contact data shared in this context to contact a group of customers selected at random following our interaction with them. To contact customers, Dräger may sometimes use external service providers with whom corresponding data protection agreements are in place. The processing is based on the following purposes of data collection: determining the satisfaction of current Dräger customers following the purchase or repair of a Dräger product. Since you are already a Dräger customer at that time, we presume that you agree to us contacting you to find out whether you are satisfied with us.
We aim to continue making our website better for you. To do so, we use various web analysis tools that provide us with answers to specific questions, such as: Which of our pages have you visited? Which links have you clicked? You can find a list of these tools under “What tools does Dräger use for analysis and marketing?”The processing of this data is is based on the following purposes of data collection: ensuring a smooth connection, ensuring the convenient use of our website and/or application, and the analysis of system security and stability.
Does Dräger share my information with others?
Dräger reserves the right to share the data you transmit to us with our subsidiaries and specialist retailers (dealers) throughout the world. However, we share it only if doing so is necessary to process your data for its intended purpose.
Dräger sometimes uses external service providers for the technical processing of your data. We may transmit and process your data outside the country in which you reside or in one of the countries in which Dräger, its subsidiaries, specialist retailers (dealers), or service providers and suppliers operate. Such entities may be based outside the European Economic Area. Contractual obligations to comply with the provisions under data protection law are in place within the company and in our dealings with our specialist retailers (dealers), service providers, and suppliers.
Is data transferred to countries outside the EU or the EEA?
In principle, the processing of personal data by us takes place exclusively within the EU or the European Economic Area.
In individual cases, however, it may be necessary for us to transfer information to recipients in so-called "third countries". "Third countries" are countries outside the European Union or the Agreement on the European Economic Area in which it cannot be assumed without further ado that the level of data protection is comparable to that in the European Union. If the information transferred also includes personal data, we will ensure before such transfer that the required adequate level of data protection is guaranteed in the respective third country or at the recipient in the third country. This may result in particular from a so-called "adequacy decision" of the European Commission, which establishes an adequate level of data protection for a specific third country as a whole. Alternatively, we may also base the data transfer on the so-called EU standard contractual clauses agreed with a recipient or on a declaration of consent provided by you accordingly.
We will be happy to provide you with further information on the appropriate and adequate safeguards for compliance with an adequate level of data protection upon request. You can find more information on the so-called EU standard contractual clauses at https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en and information on the adequacy decisions at https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en.
How long is personal data stored?
In principle, we store personal data as long as this is necessary for the purpose of processing or we have a legitimate interest in this storage and your interests in not continuing the storage or processing do not outweigh. This means that we generally only store your data for as long as this is necessary to provide our website and the associated services, or we are legally obliged to store this data. We also delete personal data without any action on the part of the respective data subject as soon as it is no longer required for the processing purpose or the storage is otherwise legally inadmissible.
As a rule
- the data is deleted or anonymized after the period of time specified above for the respective data processing or website function described in more detail;
- the data processed in connection with a business relationship (in particular in connection with products ordered from us) will be deleted after expiry of the statutory retention periods; and
- the data processed in connection with the customer account will be deleted upon deletion of the respective customer account, unless further storage is required to comply with legal or contractual retention periods in connection with the respective business relationship.
Those personal data that we have to store to fulfil retention obligations will be stored until the end of the respective retention obligation. Insofar as we store personal data exclusively for the fulfilment of retention obligations, the processing in this regard is generally restricted so that it can only be accessed if this is necessary with regard to the purpose of the retention obligation.
What plug-ins and social media channels does Dräger use?
In addition to its website, Dräger also maintains online presences within social networks and platforms. This is how we communicate with our active customers, interested parties and online visitors (users). User data can also be processed outside the European Union. There may be risks for users due to the more difficult enforcement of their rights. User data is often processed for market research and advertising purposes and can be used to create user profiles based on user behaviour and the resulting interests. On the basis of these user profiles, advertisements can be placed inside and outside the platforms that are intended to correspond to the interests of the users. The user profiles also store data independent of the devices used by the users.
Please inform yourself about the further presentation of the respective processing and the objection options and familiarize yourself with the information of the providers linked below.
We use a feed of the service Instagram on our website. Instagram is an audio-visual social media platform that allows users to share photos and videos and redistribute such data on other social networks ("Instagram"). The operating company of the Instagram services for users in the European Economic Area is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland.
The Instagram feed is integrated into our website via an iFrame and ensures that we can show you our Instagram content (such as photos and videos) on our website. The feed is disabled (grayed out) by default. Only when you click on the "I agree" button does your browser make a request to the Instagram media server, which also transmits your IP address so that the iFrame with our Instagram content can be displayed to you. This is technically necessary for the transmission.
Our websites also contain links to our Instagram account so that you can follow us on Instagram.
We have embedded videos from the YouTube video service of YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA, a subsidiary of Google LLC, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA, on our website, whereby the video services are provided in the European Economic Area and in Switzerland by the European Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("YouTube").
We only use the embedded YouTube videos in the so-called extended data protection mode. This means that YouTube does not store cookies for users who only visit the website with the embedded YouTube video and do not click on the video to start the playback of the YouTube video. If you click on the embedded YouTube video player on our website, YouTube may store cookies on your end device and may receive personal data from you. If you are logged in to YouTube at the same time, YouTube can assign any collected data to your YouTube account.
Further information on YouTube can be found at https://www.youtube.com/intl/de/howyoutubeworks/. Information on data processing and notes on data protection by YouTube can be found in the general data protection declaration of Google https://policies.google.com/privacy?hl=de&gl=de.
We also use Slideshare on individual Dräger websites to display our own presentations. Slideshare is a service operated by LinkedIn Ireland, Wilton Plaza, Wilton Place, Dublin 2, for sharing information such as presentations. Personal data about you is transmitted to slideshare.com, Google Analytics by Google LLC, Amphitheatre Parkway Mountain View, CA 94043, USA and comScore, 11950 Democracy Drive, Suite 600, Reston, VA 20190, United States as soon as you start one of our presentations. For your protection, we have embedded Slideshare with a double-click solution, which requires you to give your explicit consent before you use Slideshare. In addition, a cookie is set in your browser, and your data is transmitted to the US and stored there. Dräger has no control over this process, and Dräger has no conclusive knowledge of the scope of the data collection, the purpose, or the duration of storage by these services. comScore uses your data to create use profiles for marketing purposes, market research, and needs-based design of websites in order to provide needs-based advertising. Please contact comScore directly if you wish to exercise your right to object to this use.
For information about the collection of data (purpose, extent, further processing and use) by LinkedIn and comScore, as well as your rights in this regard and settings to protect your privacy, please see the following privacy policies:
What rights do I have as a data subject?
The data protection laws in the jurisdiction in which you reside may entitle you to specific rights in relation to your personal data.
In particular, and subject to the legal requirements, you may be entitled to:
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right of withdrawal for consents
- Right to data portability
- Right to complain to the supervisory authority
- Right to object
In order to exercise these rights, you can simply contact our Group Data Protection Officer, whose contact details are provided above, or conveniently use the technical means provided by us (e.g., the cookie settings for managing or revoking consent given via this).
- Changes to our Data Protection Policy
You are reading version 6.0 of our Data Protection Policy, last updated in January 2022.
We reserve the right to change or supplement our Data Protection Policy as and when required. The revised version will be published here and will then apply to future use of our website. You should access the Data Protection Policy regularly to find out about its current status. This does not include a change of purpose in the use of data already stored.
All information contained on our websites has been checked with great care. However, we do not guarantee that the contents of our websites are always accurate, complete, and up-to-date.