Medical Repairs Workshop Team Lead

Who we are

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services, and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

1.       Co-ordinate & direct the activities of a small team in within the Medical Repairs Workshop.

2.       Responsible for the delivery of high-quality repairs & maintenance of customer equipment returned to the workshop for investigation and repair.

3.       Meet customer expectations for repair of products returned to the workshop, ensuring all repairs are carried out in a timely manner.

4.       Carry out Service / Repairs and pre-installation commissioning on a wide range of Draeger equipment.

5.       Ensure completion of all mandatory technical processes relating to repairs as detailed in test certificates and service manuals.

6.       Correct input of all data into test certificates / calibration certificates / databases.

7.       Creation of technical repair reports as required by the customer.

8.       Communicate with customers as and when required.

9.       Ensure completion of all service orders to ensure accurate quotation and invoice creation.

10.   Ensure material requirements are entered onto service orders accurately.

11.   Monitor stock of spares to ensure levels do not exceed individual targets, and to maintain stock accuracy.

12.   Ensure compliance with health and safety requirements within the workshop always.

13.   Ensure housekeeping is always maintained to a high standard.

14.   Facilitate and organise initiatives with a view to improve workshop efficiency and safety.

15.   Ensure adherence to COSHH requirements within workshop.

16.   Create/update risk assessments for individual tasks within the workshop.

17.   Address personnel & process issues as they occur.

18.   Ensure safe handling of compressed gas cylinders.

19.   Flexible approach to other repair orientated tasks as required.

20.   Assist with Field Service tasks as agreed with Engineering Supervisor.

21.   Create monthly KPI reports to enable performance monitoring.

Shared responsibilities

All employees have a responsibility:

·         to comply with the Business Information Centre (BIC) and minimise any impact on the environment whilst carrying out their duties.

·         to ensure and promote safe working conditions for all employees, visitors, and contractors by implementing, monitoring, and complying with occupational health & safety provisions.

·         to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.

Reporting Relationships

Manager - Engineering Supervisor

Size of team/environment - Working as a team of four with line manager responsibility for the other three Repair Technicians, working in the Service & Repair workshop

Role Requirements

Education/Qualifications

• HNC, Degree or equivalent in engineering related subjects

Related Experience 

• A minimum of 5 years working within an electronic repairs/service environment, preferably with medical equipment.
• Supervisory / managerial experience is required.

Skills, Special Competencies

• A proven track record of providing customer care within a service industry.
• Ability to organise and prioritise day-to-day activities.
• IT literate with a good working knowledge MS Office applications.
• Customer focused with a positive attitude towards solving customer problems.
• Ability to effectively communicate, both written & verbally.
• Full clean driving license.

 Dräger‘s Benefits

• 27 days holiday plus bank holidays, with option to purchase up to 3 additional days.
• Flexi scheme.
• Discounted critical illness cover, dental cover and partner life assurance.
• Healthcare cash plan.
• Discounted shopping & leisure vouchers.
• Cycle to Work.
• Gym membership discounts – up to 25%.
• Charity Giving scheme.

Dräger‘s dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay, and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.