National Systems Support Specialist

Who we are

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services, and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

This role is one of the key functions within the Service, Academy & Technical Support Organisation delivering support to both internal and external customers, including:

·         Specialised national support on the complete portfolio of Dräger systems & IT applications (both Medical & Safety) to internal & external customers both onsite and remotely.

·         Technical specialist for the organisation on configured systems & product lines providing technical advice, escalation support.

·         Provide sales support on new and existing products for systems-based installations.

·         Assist & liaise with Regional Service Managers, Project Managers & Sales Account Managers for both safety and medical sectors.

·         Assist & provide support on-site & remotely to Monitoring & IT Senior Engineers for installation activities & daily operational issues.

·         Support technical updates, upgrades & corrective actions as required, either in the field or remotely.

·         Transfer skills and knowledge to internal and external customers.

·         Perform routine server and database maintenance to ensure application performance & maximum uptime of installed base, as required.

·         Responsible for problem solving within competency or escalation, as appropriate.

·         Participate in an out-of-hours support rota, as required.

·         Identify specialist tools & software applications as needed by service engineers or customers.

·         Feedback the quality situation and issues on specific devices to the quality department.

·         To promote Dräger training, products and technical services.

·         Provide technical support for ServiceConnect & DrägerConnect related issues.

Shared responsibilities

All employees have a responsibility:

·         to comply with the Business Information Centre (BIC) and minimise any impact on the environment whilst carrying out their duties.

·         to ensure and promote safe working conditions for all employees, visitors, and contractors by implementing, monitoring and complying with occupational health & safety provisions.

·         to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.

Reporting Relationships

Manager - System Services & Training Manager

Size of team/environment - Working within a small team (less than 10). The role is Field based with a large proportion of the work being carried out from home. 

 Role Requirements

Education/Qualifications

·         Degree level or higher education certificate in related subject.

·         Qualification/experience in a specialty of IT such as networking,  server configuration,wireless systems, database managment and interfacing 3rd party devices.

Related Experience 

·        Knowledge of Dräger and other marketplace products.

·        Significant related experience in the appropriate industry sector.

·        High level technical & practical knowledge.

·        Experience in a speciality of IT such as networking, server configuration, database management and or interfacing 3rd party devices.

Skills, Special Competencies

·         Customer focus with a positive attitude towards solving customer problems.

·         Ability to communicate professionally with customers and present a positive image of the company.

·         Excellent inter-personal skills with the ability to cascade knowledge.

·         Hold a valid ECS card or similar, if duties require.

·         Full driving licence.

·         Undergo an enhanced DBS check.

·         Fluent in English.

·         Expertise in use of software applications, such as MS Office.

·         Excellent organisational skills with the ability to organise and prioritise own workload.

·         Ability to work as part of a team.

·         Must be reliable.

·         To be trustworthy & honest.

·         To represent the culture of Dräger at all times.

 Dräger‘s Benefits

 ·         27 days holiday plus bank holidays, with option to purchase up to 3 additional days

·         Flexi scheme

·         Hybrid working available

·         Company car or monthly car payment allowance

·         Private medical

·         Discounted critical illness cover, dental cover and partner life assurance

·         Healthcare cash plan

·         Subsidised canteen

·         Discounted shopping & leisure vouchers

·         Cycle to Work

·         Gym membership discounts – up to 25%

·         Charity Giving scheme

Dräger dedication

At Dräger we have a clear vision to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.