Service Business Specialist

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”.

The Service Business Specialist is responsible for sustaining and growing Service’s national contract business via direct customer engagement.  Principle duties inclue addressing contracts at risk, growing assigned new or niche contracts types and establishing programs and processes for winning back customers temporarily off contract.  

Principal Accountabilities:   

Proactive Customer Engagement regarding New or Niche Product Lines:  Develop approach and actively engage new customers for assigned product lines.  Product lines may be new or novel, thus market awareness needs expanded, customer engagement achieved, and contracts landed.

Restoration of Temporarily Interrupted Contract Coverage:   Develop and execute ongoing customer engagement actions so that any temporary contract interruptions, such as new equipment warranty events, are monitored and customers receive timely contact so that contract coverage is restored without coverage lapse.

Data Analysis:  Analyze customer data to identify trends, potential risks, and opportunities for improving retention rates.

Collaboration: Work closely with the sales, marketing, and Service Management to ensure a seamless customer experience and maximize the retention rate and Draeger presence within each customer interaction

Reporting: Prepare regular reports on retention activities, outcomes, and customer feedback for senior management.

Research:  Investigate and find proper customer contacts to insure highest levels of Contract retention

Performs other duties as needed and assigned.

Education:

Bachelor’s Degree in related business or science preferred

Related Experience:

• 3+ years of experience in a customer facing related field such as inside sales, contract administration, customer support.
• Demonstrated ability to influence customers at or above clear performance targets.
• Excellent written and verbal skills

Work Environment / Conditions:Location: The position could be done remotely or hybrid.

• Sociability: The ability to work together with others and in a team atmosphere while displaying civility, cordiality, friendliness, empathy, etc.
• Communication: The ability to comprehend and express oral and written communication well
• Quantitative Thinking: The ability to think critically and/or mathematically, in context of disciplinary situations to provide a solution or solve a problem
• Reasoning/Decision-Making: The ability to combine pieces of information and/or general rules to produce answers or decisions
• Work with Stress: The ability to work in a fast-paced environment with varying amounts of individual responsibilities, conflict resolution, redirected priorities, etc.

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

EEO is the Law

Draeger is an Equal Opportunity Employer. To learn more: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.