Demo Coordinator (Onsite)

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”.

The Demo Coordinator plays a key role in supporting the outside Sales organization by coordinating and managing demo equipment for customer evaluations and trials. This position requires exceptional organizational skills, attention to detail, and the ability to thrive in a fast-paced, multitasking environment. This role is ideal for someone who is proactive, detail-oriented, and able to manage multiple priorities while ensuring a high level of customer service and operational excellence.

Key responsibilities include:

• Collaborating with Sales to schedule demo equipment and associated services based on customer needs.
• Coordinating with internal teams and third-party logistics providers to manage shipments, track returns, and ensure timely transportation of equipment.
• Monitoring equipment usage timelines and proactively addressing delays or scheduling conflicts.
• Initiating appropriate actions in response to incomplete, delayed, or damaged equipment returns.
• Ensuring all demo-related processes align with legal and compliance standards as defined by the Draeger Legal team.
• Maintaining accurate records and documentation related to demo inventory, shipments, service requests, and returns.
• Communicating effectively with cross-functional teams including Sales, Service, Logistics, and Compliance to ensure smooth execution of demo activities.
• Contributing to process improvements and efficiencies within the demo coordination function.

Coordinate personnel onboard\exit process with regard to demo assets

·       Ensure all eligible field personnel are properly setup to submit demo requests.

·       Train all personnel on Demo guidelines and procedures.

Feedback

·       Solicit and record feedback from sales/requestor regarding demo request and equipment.

Service Documents

·       Monitor, enter, and update dispatch and/or return requests as needed;

·       Work with Service Support and the Customer success team as needed.

Master Data

·       Maintain necessary sales rep/requestor data via DEMS NA Tool, CRM and SAP.

Performs other duties as needed and assigned.

Education:

High school diploma or equivalent in education, training & experience.

Related Experience:

This is an entry level position.  Customer service experience preferred.  Asset Management/Scheduling or similar relevant experience. Experience working with Transport providers preferred.  Reporting experience. 1 to 2 years’ experience.

Special Competencies or Certifications:

·       Ability to work independently

·       Team player

·       High accountability

·       Analytical but practical thinking

·       Efficient work performance

·       Very good IT skills (SAP and MS Excel and MS Outlook preferred)

·       Excellent communication skills both written & verbal

·       Ability to multitask.

·       Prior experience with detail-level follow up

Benefits

Dräger is responsible for life. The lives of our employees are especially important to us, therefore, Dräger believes in fostering a culture that places the focus on employee health & wellbeing, both in the office and at home. We offer a generous benefits package that includes, comprehensive medical, dental & vision coverage, paid time off starting at 4+ weeks per year, tuition reimbursement, 401k match, wellness and employee support programs, life insurance and more. Dräger also offers localized perks such as free parking and onsite gym with fitness instructors and classes, full-service cafeteria, and game room at select locations. 

EEO is the Law

Draeger is an Equal Opportunity Employer. To learn more: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.