Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Turning technology into “Technology for Life”

Dräger manufactures medical and safety technology products. Doing so, we protect, support and save people’s lives around the world in hospitals, with fire departments, emergency services, authorities and in mining as well as industry. Founded in Lübeck in 1889, Dräger has grown into a worldwide, listed enterprise in its fifth generation as a family-run business. Dräger has more than 16,000 employees worldwide and is present in over 190 countries around the globe.

Dräger technology is used all over the world. We operate in around 50 countries with our own sales and service companies directly on location where our customers are.

Could you be a part of our customer service team?

Dräger Finland is looking for a driven and committed Customer Service representative who will be part of our customer service team under the Safety segment. We will offer you a role where you will work in order management and follow up on our customers' questions. You will work with our Finnish customers, based in Vantaa office and report to our Customer Service Manager, Safety Nordics.

Customer Service is an important department in our company, supporting both our customers and colleagues in Dräger Nordics. You will be part of a professional and independent team that is the first point of contact for our customers. Advice, quotes and order management are some of the main tasks along with supporting both internal and external customers. It is a hectic everyday life, where good customer relations mean everything and where the customers' needs are always in focus.

Together, we maintain a professional and positive tone towards customers and internally we have a good atmosphere between colleagues.

Main tasks and responsibilities:

• Make sure our customers experience a great service when they contact us.
• Handle customer inquiries via email and phone.
• Onboard existing customers into Customer Portal
• Prepare, coordinate and deliver technical offers to customers and follow them up.
• Handle customer orders from various digital platforms and follow-up on these according to existing processes.
• Give product advice to our customers.
• Ensure that customer will receive their orders according to our service level agreement.
• Claim handling.
• Invoice correctly in time and according to agreed terms and conditions.
• Be back-up for the other Nordic countries.
• Close collaboration with the sales team, product managers and other colleagues in the Nordics
• Other administrative tasks in sales and customer service

About you:

• Good technical understanding and general interest in technical products.
• Good knowledge of Finnish and English, Swedish language is an advantage.
• experience in customer service.
• Knowledge of SAP and CRM365 is an advantage but not a requirement.
• Experience with digital platforms such as SharePoint, purchasing portals and webshop.

We believe you are a solution-oriented person who enjoys working in a team. You understand the importance of good customer service and always put the customer in focus. You can work independently and take responsibility for your own tasks, just as you are structured and have a positive mindset towards your work and your surroundings.  

Why us?

Joining Dräger presents a remarkable opportunity to become a part of prestigious, world-leading family-owned company boasting a rich history and unparalleled expertise in both medical and safety technology. With roots dating back to 1889, Dräger has evolved into global entity with operations spanning the globe.

At Dräger we are more than just a workplace; we are a family-oriented company with a warm, supportive culture. You will find genuine camaraderie and a willingness to help each other, making every day at the office enjoyable and fulfilling. Our stable environment allows for long-term career growth, with many employees building 40-year careers here.

Working at Dräger is not just a job; it is meaningful work where the products you support save lives and protect people every day. If you are looking for a place where your work truly matters, Dräger is the right choice for you.

Have we got your interest?

We can offer you a great and dynamic working environment with colleagues who have extensive product and industry knowledge. We work with quality products that have a good reputation in the market. We offer exciting and varied tasks as well as competitive salary conditions and a rewarding benefits package.

Should you have any questions regarding Dräger, the position or the recruitment process feel free to contact our HR Representative Patrik Prim through e-mail. 

If you are interested, we want to hear from you as soon as possible! Please submit your application via the link by 7th March 2025. We will be looking to start the interviews already during the application period and hire the right person as soon as we have found one.