Clinical Applications Specialist - Philadelphia

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”.

Responsible for providing clinical user training and clinical support to customers for pre-sale clinical evaluations, post-sale clinical implementations and advanced end user training as needed both in person and through the use of virtual tools.  This position is an integral part of our sales process and customer satisfaction focus.  Clinical applications specialists are expected to develop strong customer relationships in their assigned regional coverage areas and work cooperatively with their assigned sales and sales management personnel in the development and execution of sales and account strategies.

• Provides product and clinical education to customers for assigned modality
• Develops and provides customer appropriate clinical in-servicing for purchased devices to meet clinical needs.
• Conducts advanced clinical education including accredited classes for CEU/CRCE credits and Train-the-Trainer courses.
• Coordinates with customer, project manager, service and sales concerning product training and clinical implementation
• Provides clinical support, educational resources, troubleshoots, observes and communicates with customers and colleagues to ensure proper use of equipment and applications.
• Provides documentation of the clinical support process utilizing project management software.
• Develops and maintains positive customer relationships to ensure customer satisfaction
• Provides product and clinical education to potential clinical users during demonstrations and clinical evaluations
• Consults with Sales Team to understand the goals of demonstration/clinical evaluation
• Provides clinical/product support and training during the defined timeframe of demonstration/clinical evaluation.  Addresses clinical features, benefits and inquiries for all levels of hospital personnel
• Provides customer education in a virtual environment utilizing virtual training centers and tools
• Provides documentation of the clinical evaluation utilizing project management software
• Provides timely, effective follow-up and response to customer generated clinical questions
• Promotes Draeger Medical Education / Training to customers and sales team members.
• Presents, promotes and assists in the sale of related Draeger Hospital Solutions Portfolio products when necessary, during pre-sale / post-sale customer visits.
• Participates in state / national trade / symposiums as required and as schedule permits.                     
• Completes job related administrative tasks in accordance with company policies and guidelines including the following:
  • Expense report
  • Timecard
  • Scheduling Calendar

• Documentation as required or requested by sales / clinical management

Education:

AS/BS/BSRC degree or the equivalent combination of experience and training.

Related Experience:

• 5+ years of acute care experience (i.e. NICU, Critical Care ventilation)
• Licensed as an RRT
• Previous experience as clinical educator and/or related experience in mentoring, content delivery or presentation skills strongly preferred
• Valid Drivers License

Special Competencies or Certifications:

• *Preferred be a licensed Registered Respiratory Therapist (RRT)* 
• Ability to read and interpret documents such as safety rules, operation and clinical instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or organizational employees
• Proficiency in Microsoft Office Suite
• Knowledge of adult learning methods and/or educational program development strongly preferred
• Familiarity with the hospital/clinical environment, equipment treatment methods, personnel roles and organizational issues
• Able to travel up to 80% of work related time including overnight and occasional weekends/holidays

Work Environment / Conditions:

Note: Any physical requirements listed must be deemed an Essential Function of the job.

• Ability to focus on details, recall/retain information
• Ability to work together with others and in a team atmosphere; while displaying civility, cordiality, friendliness, empathy, etc.
• Ability to comprehend and express oral and written communication
• Ability to think critically and/or mathematically, in context of disciplinary situations to provide a solution or solve a problem
• Ability to combine pieces of information and/or general rules to produce answers or decisions
• Ability to use computers and computer systems (includes hardware and software.
• Ability to perform day to day tasks; i.e. maintain information files and processing paperwork
• Ability to see details at a close range

General Requirements 

All employees of the Dräger organization are expected to:

• Act as an ambassador of and in accordance with the company’s Guiding Principles.
• Adhere to the company’s Principles of Business and Conduct.
• Demonstrate good judgment and respect the confidentiality of company and personnel information.
• Deal professionally and courteously with all internal and/or external contacts.
• Seek guidance and direction as necessary in the performance of duties.

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Our field based Sales and Service workforce is located across the nation, caring for relationships with our customers in the delivery of Draeger’s exceptional portfolio of products and solutions.

EEO is the Law

Draeger is an Equal Opportunity Employer. To learn more: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.

Benefits

Dräger is responsible for life. The lives of our employees are especially important to us, therefore, Dräger believes in fostering a culture that places the focus on employee health & wellbeing, both in the office and at home. We offer a generous benefits package that includes, comprehensive medical, dental & vision coverage, paid time off starting at 4+ weeks per year, tuition reimbursement, 401k match, wellness and employee support programs, life insurance and more.