Manager Repair Center

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”.

This position in based on-site in our Telford PA location. 

This role is based out of our Telford, PA facility which offers its employees beautiful walking trails, onsite fitness center with yoga and fitness training classes, self-service café with a large indoor/outdoor gathering space, and a state-of-the-art Design Center. Telford is our US manufacturing site for the Neonatal product line as well as production support for Dräger’s Safety products. This location also serves as the key site for essential US functions which includes Medical Sales and Service Management, Medical Marketing, Legal, Compliance, Regulatory, Quality and Finance.

The Manager Repair Center is responsible for repair activities including receiving, return analysis, repair and retesting of product, customer interface and packaging and return shipping to customers.

• Plan, organize, and direct workload to department employees based on Service Orders, Production/Rework Orders, and the Service Forecast requirements. Communicate department goals and objectives.
• Drive the daily business in line with objectives: budget, cost, assets, resource plans, delivery commitment (dates), work quantity and quality, and inventory. Comply with applicable internal and external regulatory requirements.
• Assure a high-performance Repair and Spare Parts Production process. Support harmonization of global processes.
• Assure appropriate training of employees to perform required functions and tasks. Administer Performance Appraisal and Development System for employees. Optimize employee skill set and implement productivity improvement plans.
• Provide budget input for the Medical Repair Center. Oversee the approved budget. Develop function/area budget ensuring consistency with policies and controls. Manage and monitor all financial aspects to proactively address problems and ensure budget goals are met and return on expenses is maximized.
• Maintain information and provide reports for departmental key performance indicators.
• Maintain an operational interface between the Medical Repair Center and Service Support and Service Logistics.
• Implement productivity improvements by establishing accurate standards, time studies, etc.
• Provide forecasts for repair center material requirements based on Service forecasts.

• Bachelor’s Degree in Industrial/Business Management or equivalent experience, or combination of education and work experience.
• 5-10 years of supervisory experience. Comprehensive background in medical device manufacturing with emphasis on GMP, ISO and FDA regulations. Strong technical skills with an ability and experience to perform on both an operational and strategic level.
• SAP experience preferred
• Microsoft applications (Excel, Power Point, Word, Visio)
• Working knowledge of Agile, Cad, and analytical software a plus
• Effective written and oral communication skills

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Our US headquarters located north of Philadelphia in Telford, Pennsylvania is our US manufacturing site for our Neonatal product line supplying many global customers as well as production support for Draeger’s Safety products. This location also serves as the key site for essential US functions which includes Medical Sales and Service Management, Medical Marketing, Legal, Compliance, Regulatory, Quality and Finance.

EEO is the Law

Draeger is an Equal Opportunity Employer. To learn more: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

Benefits

Dräger is responsible for life. The lives of our employees are especially important to us, therefore, Dräger believes in fostering a culture that places the focus on employee health & wellbeing, both in the office and at home. We offer a generous benefits package that includes, comprehensive medical, dental & vision coverage, paid time off starting at 4+ weeks per year, tuition reimbursement, 401k match, wellness and employee support programs, life insurance and more. Dräger also offers localized perks such as free parking and onsite gym with fitness instructors and classes, full-service cafeteria, and game room at select locations.

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.