IT Systems Engineer

Who we are

Every life is unique and so are you!

At Dräger we  protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

This position of the IT Systems Engineer is to provide support, development, and configuration to Draegers enterprise infrastructure and business services while effectively supporting the IT Systems Manager and Dräger’s corporate business strategy.

The key duties are:

• Ensure the integrity and security of data and services is maintained across the group infrastructure including, but not limited to Anti-Virus, Patch Management, Disaster Recovery and Data Security.
• Identify best practice technical standards, processes and policies that will support the delivery of a robust and fit for purpose infrastructure to support the overall business direction.
• Analyse the current technology environment to detect critical deficiencies and recommend solutions for improvement.
• Contribute, implement, and support the technical delivery of projects across Draeger UK and Ireland in order to support technical, commercial and business goals.
• Support group initiatives and projects including liaising with system managers and systems engineers within Dräger global to ensure projects and tasks are effectively completed in line with corporate standards.
• Managing, maintaining security, and providing 2nd and 3rd line support to the UK network and infrastructure including (but not limited to) Manufacturing, Operations and R&D.
• Entering accurate technical and non-technical information into the IT Servicenow platform and knowledge base in line with agreed processes and quality standards. Ensuring RFCs are completed for all changes planned and implemented.
• Develop and maintain comprehensive and accurate documentation in relation to technical standards and services across Draeger including IFUs and SOPs.
• A logical approach to incidents, looking for innovative ways to restore service to colleagues and customers as soon as possible in order to meet our business SLAs.
• Provide 2nd and 3rd line support to colleagues within Draeger via multiple channels, including but not limited to direct contact (outbound), email, telephone and web.
• Provision of technical support utilising scripts, internal knowledge base, and experience to ensure as many incidents are resolved as possible at first contact.
• Contribute to successful completion of audits and accreditations.
• Liaise with suppliers to ensure appropriate and cost effective solutions are purchased and deployed.
• Provide out of hours support for critical issues involving infrastructure related incidents.

Shared responsibilities

All employees have a responsibility:

• To comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
• To ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
• To embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships

• IT Operations Manager UK & Ireland

Size of team/environment

• Close team of 6 working in a busy environment encompassing office and workshop

 Role Requirements

Education/Qualifications

• A degree in an Information Technology related subject however this can be substituted by comparable professional experience
• ITIL Foundation desirable
• MCP, MCTS, MCITP desirable

Related Experience 

• Technical experience across a range of infrastructure and applications at 2nd and 3rd level.
• Experience of working in an enterprise IT environment is essential
• Experience in a production environment is desirable
• Experience with Cisco networking
• Cisco ASA and Palo Alto knowledge desirable
• Experience with VMWare
• Experience with Windows Server Operating Systems
• Experience of working within an ITIL framework is desirable

Skills, Special Competencies

• Driving License
• Willingness to travel within UK as well as within the business region
• Strong communication and customer facing skills.
• Excellent teamwork, facilitation and collaboration skills.
• Excellent problem solving abilities.
• Ability to translate business requirements into technically robust solutions.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• Knowledge of enterprise-level IT principles and processes.

 Dräger‘s Benefits

• 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
• Flexi scheme
• Discounted critical illness cover, dental cover and partner life assurance
• Healthcare cash plan
• Subsidised canteen
• Discounted shopping & leisure vouchers
• Salary sacrifice car scheme
• Cycle to Work
• Gym membership discounts – up to 25%
• Charity Giving scheme

 Dräger‘s dedication

At Dräger we have a clear vision,  to be an organisation  with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates  with the required qualifications and experience will be considered  for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!.

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.