Clinical Specialist, Central Canada

At Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology.  We are searching for people who want to join us in building “Technology for Life”.

The Clinical Specialist (CS) is responsible for planning and providing customer training and clinical support to customers for both pre-sale and post-sale clinical implementations. This position is considered an integral part of our sales and implementation process and Draeger’s customer satisfaction directives. Clinical Specialists are expected to develop significant customer relationships in their assigned accounts and/or coverage areas and work cooperatively with their assigned sales and implementation team members in the development and execution of account strategies required for successful clinical implementation.

Ideal candidate location: Toronto and surrounding area.

Main Accountabilities:

• Partner with the sales and implementation teams to complete system projects on time and to the customer’s satisfaction
• Partner with the sales and professional services team to ensure optimal delivery and support with pre-sale activities
• Ensure optimal delivery of Clinical Education and Implementation program for assigned modalities
• Develop, implement and/or evaluate health information technology applications, tools, processes, or structures to assist care givers with data management
• Analyze technologies to determine applicability to care giver practice, education, administration, and research
• Read, analyze and interpret equipment manuals, general business periodicals or professional journals, write reports and business correspondence, and effectively present information in one –on-one and group situations to customers and other employees of the oganization.
• Collect competitive information and inform sales and marketing in order to assist in the development of sales strategy to grow revenue, market share and profit, as well as giving the critical differentiator to the client that will influence the decision.

Education:

• Active RN or RT license required, BSN, BHSc, AS, Degree preferred

Related Experience:

• Ability to read, analyze and interpret equipment manuals, general business periodicals or professional journals.
• Ability to write reports and business correspondence.
• Ability to effectively present information in one –on-one and group situations to customers and other employees of the organization.

Special Competencies/Certifications:

• Minimum 2 years’ experience of direct patient care in an acute care or intensive care setting, preferably Adult/Pediatric/Neonatal ICU or Coronary Care.
• Must be willing and able to work in Pediatric settings, including NICU, Operating Room, Cath Lab, Emergency Room, as well as intensive care settings such as Critical Care-ICU, Neuro-ICU, Cardiac-ICU.
• Valid Driver’s License and acceptable driving record
• Valid international travel documents
• Previous experience as clinical educator and/or related experience in mentoring, content delivery or presentation skills desired.
• Although this position is posted for the territory indicated, travel outside of this territory will be required when business needs arise.
• Must be able to work flexible hours. Some weekend, evening and night work or travel maybe required.
• Bilingual proficiency (English and French) written and verbal is preferred

Working Conditions:

• This is deemed to be a Safety Sensitive position, where performance limitations (due to substance use, for example) could result in an incident or situation with the potential for high consequences. Therefore, you may be subject to post-employment drug or alcohol screenings, for example, prior to performing work at customer sites.
• This is a remote position; travel is required up to 75%
• Working days and hours will vary to adjust to the business needs of our customers. Afterhours and some weekend work will be required.
• Must be able to lift up to 10 kg.

In North America, Draeger employs over 1,600 employees working in our major sites in the United States and Canada (in the US:  Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada:  Mississauga, ON), including our Sales and Service workforce employees from coast to coast.

Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger’s exceptional portfolio of Medical and Safety products and solutions. 

Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.

Dräger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in industry, mining or emergency services: Dräger products protect, support and save lives. That's what our more than 16,000 employees have been striving for - every day for almost 130 years.