Tech Service Rep III

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”.

Draeger values their employees with a flexible workforce, competitive total rewards including a comprehensive benefits package, generous paid time off program and more..  If you want to be part of an exciting team with strong leadership support, come join our team!

We are seeking an experienced technician that performs testing, troubleshooting, preventative maintenance, calibrations, modifications and repairs to all Draeger Safety detection and protection products as assigned from a Service Depot Repair Center.  Works from a Draeger Service Depot Repair Center, and serves as a resource to junior technicians and backs up the Manager.

• This position is remote (not reporting to a Draeger facility)- in the field servicing clientele on site in a given radius. You must live in the area or be willing to relocate.
• The company provides a vehicle for this role with personal use allowed
• Responsible for leading others and reviewing the work of peers in the depot to maintain high quality standards, provide timely calibrations, repairs, maintenance and modifications to all Draeger Safety gas detection and respiratory products as assigned from the designated Service Depot Repair Center.  Serves as a key resource for less experienced technicians providing guidance and correction as needed.
• Complete in timely / accurate fashion all service paperwork and database input to ensure that records are up to date and contain sufficient data to document all work performed utilizing Company provided laptop and or cell phone.  Reviews the paperwork of other technicians.
• Frequently provides training and/or guidance to new technicians reviewing all the responsibilities of the position. 
• Promote Customer satisfaction through proactive, professional communication with all Customers. This applies to End Users, Channel Partners, and all Draeger departments and employees. Offer technical assistance and phone support to customers, Draeger sales personnel, distributors, manufacturer reps and authorized service providers as required. 
• Contribute to service growth by seeking and developing sales/service opportunity leads that promote product sales and rental activities.
• Compiles and provide information and feedback to Technical Support and Manufacturing for problem identification and resolution leading to product/process improvement.  Provide feedback to junior technicians.
• Maintain a clean organized safe work area and ensure that all assigned tools and equipment are in good condition with valid calibration (if applicable).
• Complete relevant training for position including additional Draeger Academy Training above the entry level technician, and above the level II technician.
• Performs other duties as needed and assigned.  Oversees the depot for short periods of time when the Manager, Repair Center is away.

Education:

• BA, Associate Degree in Electronics or related filed or 8+ years’ experience in a technical field (to replace the education.)

Related Experience:

• 8+ years of experience in an industrial service environment, preferably with analytical instrumentation, with a demonstrated proficiency at performing in-house (shop) repairs.
• Previous Customer or Field service experience preferred. 

Special Competencies or Certifications:

• Attentiveness & Memory: The ability to focus on details, recall/retain information
• Sociability: The ability to work together with others and in a team atmosphere while displaying civility, cordiality, friendliness, empathy, etc.
• Communication: The ability to comprehend and express oral and written communication
• Quantitative Thinking: The ability to think critically and/or mathematically, in context of disciplinary situations to provide a solution or solve a problem
• Reasoning/Decision-Making: The ability to combine pieces of information and/or general rules to produce answers or decisions
• Work with Stress: The ability to work in a fast-paced environment with varying amounts of individual responsibilities, conflict resolution, redirected priorities, etc.
• Sitting/Visual Acuity: Time is also spent in meetings and sitting, long periods in front of computer terminal or shop desk in a smoke-free environment
• Lifting: Must be able to lift equipment which can weigh in excess of 25 pounds.

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Our field based Sales and Service workforce is located across the nation, caring for relationships with our customers in the delivery of Draeger’s exceptional portfolio of products and solutions.

EEO is the Law

Draeger is an Equal Opportunity Employer. To learn more: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.

Benefits
Dräger is responsible for life. The lives of our employees are especially important to us, therefore, Dräger believes in fostering a culture that places the focus on employee health & wellbeing, both in the office and at home. We offer a generous benefits package that includes, comprehensive medical, dental & vision coverage, paid time off starting at 4+ weeks per year, tuition reimbursement, 401k match, wellness and employee support programs, life insurance and more. Dräger also offers localized perks such as free parking and onsite gym with fitness instructors and classes, full-service cafeteria, and game room at select locations.