Field Service Engineer (BA Protection)

Who we are

Every life is unique and so are you!
At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

As a Draeger Field Service Engineer you will ensure service assistance & operational requirements as directed by geographically, by product line, by task, etc. delivering the highest level of customer satisfaction and achievement of the service operations goals & targets.
As a Draeger Field Service Engineer you will assist all Regional Service Managers, Team Leaders, Senior Engineers, or others such as Project Managers, Account Managers with duties and tasks as required to improve service performance and delivery of required projects & services across Draeger’s products.

Tasks and Responsibilities
1. Performs scheduled maintenance visits and corrective repairs as directed.
2. Performs warranty repairs as directed.
3. Performs installation and commissioning activities as directed.
4. Performs technical corrective actions as directed.
5. Feedback quality situation and issues from field to the Service Management, Team via regular meetings within local team.
6.Tracks installed base accuracy and reports variances to Service Support Team.
7. Provides support to sales for replacement / special sales programs.
8. Provides support to sales and marketing for congresses, exhibitions, demos, workshops etc.
9. Provides support to Lifecycle sales to develop contracts and assist in achievement of lifecycle business goals.
10. Maintains company assets & tools in accordance with company guidelines. 

Shared responsibilities

All employees have a responsibility: 

To comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
To ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions.
To embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.

Reporting Relationships

Manager - Regional Service Manager Size of team/environment
Team of regionally based field service engineers, typically around 20. All engineers report to Regional Service Managers via Team Leaders and are supported with Senior Engineers Specialists by product modality. 

Role Requirements

Education/Qualifications
Ideally degree qualified in related subject such as electronics; electrical or computing studies with 3-5 years’ experience.

Related Experience
Applicants for the position should have proven experience over a wide range of capital equipment & systems. Ideally with experience of safety related devices such and background. 

Skills, Special Competencies

Able to deliver a high level of customer care and develop long standing customer relationships.
Ability to organise and prioritise to meet a wide range of diverse & demanding activities.
Ability to work as part of a team.
Resolve complex issues and excellent problem-solving skills.
To be able to complete CCNSG plus any other required skill cards.
To be eligible for registration to the VRCT scheme or similar professional body.
To be reliable, honest & trustworthy and act as an ambassador for the company always.

Communication skills
Relevant IT experience 

Dräger‘s Benefits

27 days holiday plus bank holidays, with option to purchase up to 3 additional days
Company car or monthly car payment allowance (check whether role has this benefit)
Discounted critical illness cover, dental cover and partner life assurance
Healthcare cash plan
Discounted shopping & leisure vouchers
Cycle to Work
Gym membership discounts – up to 25%
Charity Giving scheme 

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.