The Job Responsibilities

  • Schedule and perform routine periodic manufacturer’s certification on medical equipment at customer locations in accordance with service contract and company procedures and standards.
  • Evaluate, diagnose and repair malfunctioning equipment in response to service calls. 
  • Be "on-call" outside of normal working hours to provide emergency service. May provide service via telephone communication.
  • Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities.
  • Promote customer satisfaction through proactive, professional communication with the Customer.
  • Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.
  • Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers.
  • Support service sales function as needed; i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc.
  • Provide information and feedback to Technical Support and Factory for problem identification and resolution.
  • Performs other duties as needed and assigned.

Your Qualifications

Education:

  • Associates Degree in Electronics , Biomedical Engineering or related discipline or equivalent combination of education & experience.

Related Experience:

  • Minimum of 2 years of experience in a technical service capacity requiring electronics/biomedical training
  • Minimum of 1 year of customer or field service experience required. Strong customer communication skills are necessary for daily customer interaction.
  • Previous field service experience preferred
  • Previous computer networking experience preferred
  • A newly hired individual may be classified as a Technical Service Specialist provided that they have a minimum of four years biomedical or field service experience with medical devices, and meet the “Special Training or Competence” criteria below.

Special Competencies or Certifications:

  • Must have good communication skills and be able to effectively articulate and communicate company and product information to external and internal customers.
  • Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting and maintaining Draeger equipment and comprehend technical problems presented and render  an effective solution.
  • Must be proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates.
  • Must be customer focused
  • Must have proven track record of ability to work independently
  • Demonstrates aptitude for learning new technologies
  • Must have a valid drivers’ license and acceptable driving record
  • Must be able to travel within territory and willing to travel outside of territory when needed
  • Possesses & maintains expert level support for all modalities for which training has been provided
  • Demonstrates initiative and is results oriented
  • Quality focused

Work Environment / Conditions:

  • Lifting and carrying objects under 50 lbs.
  • Manual dexterity to use a keyboard, tools and test equipment.
  • Ability to effectively handle goods, use tools, move materials, use operating equipment or machinery, etc. 
  • Ability to manipulate, grip, pinch, while using your hands in coordination with your arms to assemble objects, etc. 
  • Ability to coordinate 2 or more limbs while sitting, standing, walking, kneeling, climbing, squatting, etc.
  • Travel by vehicle and or air to customer locations which may involve occupational hazards associated with industrial work areas (i.e. hospitals, chemical plants, etc.).  In addition, travel outside of assigned territory is estimated to be 20% or greater, as necessary.

 

The Dräger Workplace

Due to the nature of this position, qualified candidates will be required to be fully vaccinated for Covid-19.  Proof of vaccination will be required as part of the onboarding process. You may be required to carry your vaccination card when on-site at client customers.

In North America, Draeger employees over 1,400 employees working in our major sites in the United States and Canada (in the US:  Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada:  Mississauga, ON), including our Sales and Service workforce employees from coast to coast.

Our field based Sales and Service workforce is located across the nation, caring for relationships with our customers in the delivery of Draeger’s exceptional portfolio of products and solutions.

Equal Opportunity Employer – Disability and Veteran

Who we are

Draeger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in industry, mining or emergency services: Draeger products protect, support and save lives. That's what our more than 15,000 employees have been striving for - every day for more than 130 years.  Dräger - Technology for Life ®

What we offer

  1. Additional/Voluntary Insurance
  2. Education & Training
  3. Health center and gym
  4. Health Insurance
  5. Retirement Savings
  6. Special Assistance
  7. Time Away
  8. Workplace Wellness

Additional/Voluntary Insurance; Education & Training; Health center and gym; Health Insurance; Retirement Savings; Special Assistance; Time Away; Workplace Wellness

Interested?

Please apply directly through our career portal.
We look forward to receiving your application.

If you have any questions, please contact

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