The Job Responsibilities

  • Responsible for leading others and reviewing the work of peers in the depot to maintain high quality standards, provide timely calibrations, repairs, maintenance and modifications to all Draeger Safety gas detection and respiratory products as assigned from the designated Service Depot Repair Center.  Serves as a key resource for less experienced technicians providing guidance and correction as needed.
  • Complete in timely / accurate fashion all service paperwork and database input to ensure that records are up to date and contain sufficient data to document all work performed utilizing Company provided laptop and or cell phone.  Reviews the paperwork of other technicians.
  • Frequently provides training and/or guidance to new technicians reviewing all the responsibilities of the position. 
  • Promote Customer satisfaction through proactive, professional communication with all Customers. This applies to End Users, Channel Partners, and all Draeger departments and employees. Offer technical assistance and phone support to customers, Draeger sales personnel, distributors, manufacturer reps and authorized service providers as required. 
  • Contribute to service growth by seeking and developing sales/service opportunity leads that promote product sales and rental activities.
  • Compiles and provide information and feedback to Technical Support and Manufacturing for problem identification and resolution leading to product/process improvement.  Provide feedback to junior technicians.
  • Maintain a clean organized safe work area and ensure that all assigned tools and equipment are in good condition with valid calibration (if applicable).
  • Complete relevant training for position including additional Draeger Academy Training above the entry level technician, and above the level II technician.
  • Performs other duties as needed and assigned.  Oversees the depot for short periods of time when the Manager, Repair Center is away.

Your Qualifications

Education:

  • BA, Associate Degree in Electronics or related filed or 8+ years’ experience in a technical field (to replace the education.)

Related Experience:

  • 8+ years of experience in an industrial service environment, preferably with analytical instrumentation, with a demonstrated proficiency at performing in-house (shop) repairs.
  • Previous Customer or Field service experience preferred. 

Special Competencies or Certifications:

  • Must have strong communication skills and be able to effectively articulate and communicate company and product information to external and internal customers.
  • Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting and maintaining Draeger equipment and comprehend technical problems presented and render an effective solution.
  • Must be proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates.
  • Ability to work independently
  • Must be customer focused and possess strong Customer Skills required for daily Customer Interaction
  • Demonstrates aptitude for learning new technologies.
  • Possess valid driver’s license and acceptable driving record
  • Must be able to travel within territory and willing to travel outside of territory when needed.
  • For Safety:  Able to work on multiple tasks / assignments simultaneously
  • For Safety:  Strong project/work assignment planning and execution skills

 

The Dräger Workplace

At Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology.  We are searching for people who want to join us in building “Technology for Life”.

In North America, Draeger employees over 1,400 employees working in our major sites in the United States and Canada (in the US:  Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada:  Mississauga, ON), including our Sales and Service workforce employees from coast to coast.

Our field based Sales and Service workforce is located across the nation, caring for relationships with our customers in the delivery of Draeger’s exceptional portfolio of products and solutions.

Equal Opportunity Employer – Disability and Veteran

Due to the nature of this position, qualified candidates will be required to be fully vaccinated for Covid-19.  Proof of vaccination will be required as part of the onboarding process. You may be required to carry your vaccination card when on-site at client customers.

Who we are

In North America, Draeger employees over 1,400 employees working in our major sites in the United States and Canada (in the US:  Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada:  Mississauga, ON), including our Sales and Service workforce employees from coast to coast.

Our field based Sales and Service workforce is located across the nation, caring for relationships with our customers in the delivery of Draeger’s exceptional portfolio of products and solutions.

Equal Opportunity Employer – Disability and Veteran

What we offer

  1. Additional/Voluntary Insurance
  2. Education & Training
  3. Health center and gym
  4. Health Insurance
  5. Retirement Savings
  6. Special Assistance
  7. Time Away
  8. Workplace Wellness

Additional/Voluntary Insurance; Education & Training; Health center and gym; Health Insurance; Retirement Savings; Special Assistance; Time Away; Workplace Wellness

Interested?

Please apply directly through our career portal.
We look forward to receiving your application.

If you have any questions, please contact

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Our Interview Philosophy
Our Interview Philosophy